Privacy Policy

Privacy Policy

This Privacy Policy explains what information we collect when you use our website, contact our workshop or purchase our products, how that information is used and the rights you have regarding your personal data.

We do not sell customer information or provide personal details to third parties for their own marketing purposes.

1. Who We Are

PlazCutz Ltd is an independent engineering and manufacturing business based in Morecambe, Lancashire.

For the purposes of applicable data protection legislation, PlazCutz Ltd is the data controller responsible for the personal information we collect and process.

Business Address:

PlazCutz Ltd
Unit 16B Middlegate
White Lund Industrial Estate
Morecambe
Lancashire
LA3 3BN

For privacy enquiries or requests relating to your personal information, please use our website Contact page.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, delivery address and billing address.

• Your email address and telephone number.

• Information relating to your purchases, payments and order history.

• Details submitted through our website contact form.

• Technical drawings, photographs, sketches or other files you choose to upload.

• Information about your use of our website, including technical and cookie-related information.

We only request information relevant to providing our products, services and customer support.

3. How We Use Your Information

We use personal information to:

• Process, manufacture and dispatch customer orders.

• Provide order confirmations and delivery updates.

• Contact customers regarding their orders, delivery addresses or manufacturing requirements.

• Respond to enquiries and prepare engineering quotations.

• Provide assistance with returns, refunds and product-related issues.

• Maintain appropriate business, accounting and transaction records.

• Operate, maintain and improve our website.

• Meet applicable legal and regulatory obligations.

We do not use information submitted through an ordinary enquiry or purchase to automatically enrol customers in unrelated marketing communications.

4. Our Legal Basis for Processing Information

Under UK data protection legislation, we process personal information where one or more of the following lawful bases applies:

Contract: Where information is necessary to fulfil an order, provide a quotation requested by you or take steps towards entering into a contract.

Legal Obligation: Where we must retain or process information to meet accounting, taxation or other legal requirements.

Legitimate Interests: Where processing is reasonably necessary for operating our business, responding to enquiries, maintaining website security and providing customer support, provided these interests are not overridden by your rights.

Consent: Where we specifically request your permission for an optional activity, such as certain non-essential cookies or marketing communications.

Where processing is based on consent, you may withdraw that consent at any time.

5. Sharing Your Information

We do not sell, rent or distribute customer information to third parties for their own marketing purposes.

However, limited information may be shared with trusted service providers where necessary to operate our business and fulfil customer orders. These may include:

• Delivery and courier companies.

• Website hosting and ecommerce service providers, including Squarespace.

• Secure payment processing providers.

• Accounting and business administration service providers.

• Technical providers supporting the operation and security of our website.

Only information reasonably necessary for the relevant service is shared.

We may also disclose information where required by law.

6. Payments & Website Security

Payments made through our online store are handled using the secure payment services connected to our ecommerce platform.

We do not require customers to provide payment card details through our general contact form.

We take reasonable steps to protect the personal information we hold against unauthorised access, misuse, loss or disclosure.

7. Cookies & Website Analytics

Our website uses cookies and similar technologies to support essential website functions, including navigation, security, shopping baskets and checkout.

Where enabled, optional cookies or analytics tools may also help us understand how visitors use our website and improve its performance.

You can manage your cookie preferences using the available website cookie controls and your browser settings.

Where consent is legally required for non-essential cookies, these will be managed in accordance with your preferences.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, providing customer support, maintaining business records and meeting legal obligations.

Order and transaction records may need to be retained for longer periods to comply with applicable accounting and tax requirements.

General enquiries and associated files are reviewed and retained only for as long as they remain relevant to the enquiry, any resulting work or applicable record-keeping requirements.

When information is no longer required, we take appropriate steps to securely delete or dispose of it.

9. International Data Processing

Some website, payment or other service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will rely on applicable data protection arrangements and safeguards required by UK law.

You may contact us if you would like further information about the safeguards relevant to your personal data.

10. Your Data Protection Rights

Under UK data protection legislation, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information in certain circumstances.

• Request restriction of certain processing activities.

• Object to processing based on legitimate interests.

• Request transfer of eligible personal information.

• Withdraw consent where consent is the lawful basis for processing.

You have the right to object to your personal information being used for direct marketing at any time.

These rights are subject to applicable legal conditions and exemptions.

To make a privacy-related request, please contact us using our website contact form.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Website: https://ico.org.uk/

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business operations or legal requirements.

Any updated version will be published on this page.

Last updated: 24 October 2026