Shipping & Returns

Shipping & Delivery

Order Processing

Orders are normally processed within 1–3 working days, although processing may take a little longer during particularly busy periods.

Orders placed after 12 noon, Monday to Friday, will normally begin processing on the following working day.

We do not process or dispatch orders on weekends or UK bank holidays.

Many of our products are manufactured or cut to size following receipt of an order, so please allow for the stated processing period before dispatch.

UK Delivery

We use established courier services to deliver our products throughout the UK.

Standard UK shipments are generally sent using DHL, with delivery normally taking approximately 1–3 working days following dispatch.

We reserve the right to use an alternative suitable courier where necessary.

Please note that delivery estimates are not guaranteed dates.

Bespoke & Custom Manufacturing Orders

For bespoke engineering work and components manufactured to customer specifications, the estimated manufacturing lead time and delivery arrangements will be confirmed as part of your quotation or invoice.

These times may differ from our standard online product processing times.

International Delivery

Where international delivery is available, orders are generally dispatched using Royal Mail or DHL.

Estimated international delivery is approximately 5–10 working days following dispatch, although customs processing and other circumstances may cause delays.

European shipments can occasionally experience extended customs delays. Please allow additional time where necessary.

Any applicable import duties, taxes or customs charges will be confirmed or handled in accordance with the arrangements stated during checkout or quotation.

Delivery Information & Unsuccessful Deliveries

Please ensure that your delivery address and contact details are correct when placing an order.

If a courier is unable to complete delivery, they may leave instructions for rearranging delivery, collecting the parcel or delivering to an authorised alternative location, depending on the courier's procedures.

If an order is returned to us because delivery could not be completed due to an incorrect address supplied by the customer or a failure to collect or rearrange delivery, please contact us to discuss the available options.

Additional delivery charges may apply where a further delivery is required due to circumstances within the customer's control.

This does not affect your statutory rights where goods are lost, damaged, incorrectly supplied or not delivered in accordance with applicable consumer law.

Returns & Refunds

Our 30-Day Returns Policy

We want you to be satisfied with your purchase.

For eligible standard catalogue products, we offer a 30-day returns period from the date of purchase, provided the goods are returned unused and in their original condition.

Please contact us using our website contact form before returning an item so we can provide the appropriate return instructions.

Your statutory consumer rights, including applicable cancellation rights, are unaffected by this additional returns policy.

Returning an Item

If you wish to return an eligible product, please contact us using our website contact form before sending it back so we can provide the appropriate return instructions.

For change-of-mind returns, the customer is responsible for arranging and paying the return postage.

Please ensure returned goods are securely packaged to prevent damage during transit. We recommend using a tracked delivery service and retaining proof of postage.

If an item is faulty, damaged or incorrectly supplied, please contact us before arranging a return. We will handle the matter, including any applicable return delivery costs, in accordance with your statutory consumer rights.

When contacting us about a return, please include:

• Your order number

• The product you wish to return

• A brief explanation of your enquiry

Please package returned goods securely to prevent damage during transit.

Returns Address

PlazCutz Ltd
Unit 16B Middlegate
White Lund Industrial Estate
Morecambe
Lancashire
LA3 3BN

Bespoke & Custom-Manufactured Products

Products manufactured specifically to a customer's individual specifications or personalised requirements are generally excluded from the statutory change-of-mind cancellation right.

This does not affect your rights if a bespoke product is faulty, damaged, incorrectly manufactured or does not conform to the agreed specification.

Standard catalogue products are not automatically excluded from cancellation rights simply because they are manufactured or prepared after an order is placed.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible using our contact form.

Include your order number, a description of the issue and, where possible, photographs of the product and packaging.

We will review the issue and arrange an appropriate resolution in accordance with your statutory rights.

Refunds

Once an eligible return has been received and assessed, we will arrange any refund due to your original payment method.

Refunds and return delivery costs will be handled in accordance with the applicable cancellation terms, our additional returns policy and your statutory consumer rights.